Seriously NYPL, you need to up your game. Okay, I'm totally willing to overlook some of the problems with your catalog. You have the second-largest collection in the world and there's gotta be some blips somewhere. But here's where I draw the line: when you don't give me the books I requested for. A couple of months ago I put down a couple of holds but they just sat and sat, saying they weren't ready for pickup. Until now I figured they were lost somewhere; surely with human error there's gotta be some stuff shelved improperly. But today I finally went to Mid-Manhattan and found all six of the books I've been waiting for for months just sitting there on the shelves. What the hell have you been doing all this time? A book or two, fine. But six? Did you even bother to get out of your chair at all to fulfill this request?

The best part is when I walked up to the circulation and the dude said, "Oh, sorry, these have a hold." I just paused and said, "Yeah... I'm the one with the hold. I kinda wanted to get around to reading them after ten months."