Thursday, October 13, 2016

Recently the McDonald's near my house added kiosks. If you've ever used them, you'll notice they as for you to provide a "location number," which I assumed meant you could sit down somewhere and they could locate your place using that number. It's just none of the McDonald's I've patronized ever pretended it was anything besides a fast food joint.

Except for my local McDonald's. They will walk out with a tray and hand it to you at your seat. However they never added the kiosk to their system. Normally they'd hand you a cup at the counter and then you walk to your seat. If I'm ordering from a kiosk, then there's no cup. And I blame corporate McDonald's a bit as well; they never really explained what a "locator number" is from the start, and after the whole city doesn't heed them, I just waited in line patiently for them to give me my order, not realizing a woman was walking around the tables with my food, looking for me.

Really, if they're going to add this system, they need to give better cues and flexibility. Tell me what a locator number is and tell me to wait at my seat. If that store doesn't do that, then allow the management to remove that part of the ordering process so I don't just assume it's meaningless. How the hell hasn't anyone figured that out?

Update on yesterday's post: Even the map on the GamePad is tiny because the developers felt it completely necessary to add a giant button in the center to honk your horn, as if anyone would listen to that.

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