I should probably give this to dad, but he seems incapable of figuring something out on his own. I think there are two types of people who deal with technology: Those who have a set path memorized ("go to start, then programs, then Microsoft Word") and those who have at least have an inkling about the design and structure. I'm not going to proclaim myself as a tech wizard, but upon being given a new device I usually can produce any of the functions and do basic tech support if something goes wrong (with the advice of friends if it gets too complicated; thank you Kilkenny, Devin, and Franklin). But for people who just memorize things, any sort of upset in the pattern destroys everything ("why is there no more Microsoft Word under programs?"), and that's particularly frustrating with Netflix because the interface is different depending on the device. In such a situation I just follow that flowchart right there, and that doesn't seem to be extraordinarily complex, which is why I'm surprised it does for others. Certainly better than twenty years ago before the advent of the internet, when any help to be had was through manuals that could be outdated. If it were something of a higher level, like say trying to repair an OS, then yeah I'd be more understanding. But not being able to change seasons of the TV on Netflix when literally there's a "return" button on the remote, which leads to a option "more episodes" ... I just wish I could teach mom and dad to be more exploratory, which is how I learned tech, but I don't know how.

Then again, it'd probably end up with something like this: